Complaint Portal

Use the form below for:

  • Complaints about unlicensed or illegal commercial cannabis activity

  • Complaints about licensed commercial cannabis activity that you are concerned may be happening in an unlawful or unsafe manner

  • Non-emergency communications with the Los Angeles Police Department about cannabis or cannabis-related activities. If this is an emergency please call 9-1-1.

What To Know About Legal Cannabis Retailers

Prominent Display of Temporary Approval or License

A Temporary Approval or License must be prominently displayed at the Business Premises in a manner that makes it readable from the exterior of the Business Premises.

Prominent Display of Neighborhood Liaison

Business must identify and assign an employee as the official Neighborhood Liaison to receive and address complaints 24 hours a day. The name, contact number and email address of the Neighborhood Liaison must be prominently displayed at the Business Premises in a manner that makes it readable from the exterior of the Business Premises.

Responsible Premises Management

Licensees are responsible for monitoring both patron and employee conduct on the Business Premises and within parking areas under their control to assure behavior does not adversely affect or detract from the quality of life for adjoining residents, property owners, and businesses. The licensee shall properly manage the Business Premises to discourage illegal, criminal, or nuisance activity on the Business Premises and any parking areas which have been made available or are commonly used for patron or employee parking.

Loitering is prohibited on or around the Business Premises or the area under control of the Business. “No Loitering, Public Drinking, or Public Smoking/Consumption of Cannabis” signs shall be posted in and outside of the Business Premises.

The property and all associated parking, including the adjacent area under the control of the Licensee and any sidewalk or alley, shall be maintained in an attractive condition and shall be kept free of obstruction, trash, litter and debris at all times.

Hours of Operation

Retailers may only sell and deliver cannabis goods between the hours of 6:00 a.m. Pacific Standard Time and 10:00 p.m. Pacific Standard Time.

Daily Limits

A retailer shall not sell more than the following amounts to a single adult-use cannabis customer in a single day:

  • 28.5 grams of non-concentrated cannabis
  • 8 grams of concentrated cannabis, including concentrated cannabis contained in cannabis products
  • 6 immature cannabis plants

A retailer shall not sell more than the following amounts to a single medicinal cannabis patient, or to a patient’s primary caregiver purchasing medicinal cannabis on behalf of the patient, in a single day:

  • 8 ounces of medicinal cannabis
  • 12 immature cannabis plants

A medicinal cannabis customer may purchase an amount of medicinal cannabis consistent with the patient's needs as recommended and evidenced by a valid physician’s recommendation.

The Following Activities are Prohibited at the Business Premises of a Legal Cannabis Business:

  • The sale of alcoholic beverages and tobacco products
  • The consumption of cannabis and alcohol
  • The issuance of physician recommendations or approvals
  • The giving away of free samples